Register your VitalWalk for better support.

Register your machine and purchase details so we can identify your VitalWalk and provide the right manuals, maintenance guidance and after-sales support. Registration is for service records; it does not extend your warranty.

5 yearsStructural frame
2 yearsDrive motor
1 yearAll other parts and components

Coverage follows your original order

Warranty periods begin on the delivery date shown in your original order record. If delivery cannot be verified, the purchase date on valid proof of purchase is used. Registering later does not restart or extend coverage.

Your existing rights stay with you

Registration is optional and is not a condition of warranty coverage. Your applicable original warranty, any longer coverage promised at purchase, and statutory rights remain unchanged.

What happens next

  1. Submit your product and purchase details.
  2. Support checks your details and may ask for proof of purchase or a serial number.
  3. Your registration helps support identify your machine and provide relevant guidance when you need help.
Register on your phone

Scan to open the product registration form. Have your order number and model ready.

Open registration form

Tell us about your VitalWalk

Fields marked * are required. Submit one registration per machine. No account or marketing subscription is required.

For Amazon, use the order ID from Your Orders. Do not enter your Amazon password or payment details.
Use the date on your original order or receipt, not the registration or delivery date.
Choose a listed model or type the model shown on your product label.
Usually on the product label. If you cannot find it, leave this blank; support can help verify your machine.

Keep your proof of purchase. If needed, support will request it by email. This form does not accept attachments; hide unrelated personal or payment details in any proof you send.

We use these details to verify your product registration and provide warranty support. Submitting does not subscribe you to marketing. A temporary draft is kept in this browser tab for up to 30 minutes to help recover an interrupted submission; it is cleared when submission succeeds. Read our privacy policy

Registration questions

Do I have to leave a review?

No. Registration and warranty service do not depend on a review, a rating, changing a review, or subscribing to marketing.

Do I need to create an account?

No. This registration form submits a request to support. It does not create a customer account or an instant warranty certificate.

I bought my product some time ago. Can I register?

Yes. You can register a previously purchased machine so we can better assist you. Registration does not restart or extend an expired warranty. Any out-of-warranty support or replacement parts remain subject to the existing service policy.

Does registration change my existing warranty?

No. Registration does not add warranty time or reduce coverage promised at purchase. Keep your original warranty documents and proof of purchase so support can confirm the applicable coverage.

I have more than one VitalWalk product.

Submit a separate form for each machine. You may use the same email address and, where applicable, the same order number, but identify each product and serial number separately.

Does registration approve a warranty claim?

No. The confirmation acknowledges receipt of your machine details only. If you request warranty service, support will review the purchase, the issue and the applicable coverage separately.